For advanced diagnostics of application errors, it is often helpful to inspect the event logs.
To send the log files to harmon.ie support, open the harmon.ie sidebar menu and click Send Logs to Support. harmon.ie zips the log files and opens a new email message to harmon.ie support, with the log files attached. You may edit the recipient name, in order to send the log files to your company's helpdesk.
The log files can be found in %LOCALAPPDATA%\Mainsoft\Harmony.
Under this location you will find these log files:
In case you are working in Windows 10 with multi-monitor setup (such as a high DPI laptop connecting to a low-DPI external monitor via a docking station), you may see some awkward display issues when you move harmon.ie windows back and forth between the displays.
To address these issues, harmon.ie tries to set your Outlook options to optimize your display.
Your administrator might have disabled the option to authorize third-party apps access to Office 365. In this case, you may receive this error: Something went wrong. We were unable to connect to your site.
To authorize harmon.ie app's access to Office 365, ask your administrator to do the following:
For topics related to SharePoint configurations, see the knowledge base article SharePoint configuration requirements for harmon.ie.
If the solution to your problem cannot be found in the online help, search or post a question to Stack Overflow. Questions posted to Stack Overflow and tagged with harmon.ie will be answered by a member of the harmon.ie team.
To find out which version of harmon.ie you are running, open the sidebar menu and select the About option. An About box opens with the version number of harmon.ie.