Email Management with Teams: What You Absolutely Need to Know for Remote Working
The current lockdown hit you like a bolt of lightning. Your team wasn’t prepared to work from home… and the lack of notice sure didn’t help.  And you certainly didn’t have the tools in place to ‘work together while working apart.’ So, staying productive has been a huge challenge. Luckily, you had Microsoft Teams deployed. Unfortunately, people weren’t using it. Now they are, and it has been a godsend for keeping the team on the same page via its chat and meetings capabilities. On the other hand, integrating documents and emails into the remote work process continues to be a challenge. Document drafts are flying all over the place, bouncing back and forth between colleagues and outside parties like customers, suppliers, and partners.  Conflicting document versions and overlapping edits are rampant. But the real problem is email. While some of team continues to use email to communicate internally, everyone is using email to communicate with external parties. And while part of the business discussion is taking place in Teams conversations, a concurrent discussion is taking place in Outlook. Yikes. The good news is Microsoft Teams has tools to address this challenge, but you have to know how to use them AND you need to make the process easy for your employees, so it will ‘work as advertised.’ To learn how to bring email, documents, and Teams conversations together coherently, join the upcoming webinar entitled Email Management with Microsoft Teams: What You Absolutely Need to Know for Remote Working. During this joint / Solutions2Share webinar, David Lavenda, Chief Product Officer, will flesh out the underlying challenges in fusing email with Teams conversations; he will then show a practical solution for addressing the collaboration challenges, so you can ‘focus on work rather than on tools.’
May 2020 | Team Awarded “Microsoft Verified Publisher” is excited to be awarded “Verified Publisher” status by Microsoft at this week’s Microsoft Build Conference.  The announcement came as part of the launch of the Publisher Verification program, during which the following premier verified publishers were revealed: Why This is Important Publisher Verification helps customers verify the authenticity of app developers who use the Microsoft identity platform (Azure AD) to sign users in and call APIs like Microsoft Graph. When an application is marked as publisher verified, it means that the publisher has verified their identity using a Microsoft Partner Network (MPN) account that has completed the verification process and has associated this MPN account with their application registration. How Can You Know? A product that has been verified displays a blue "verified" badge on the Azure AD consent prompt and other screens. Here is how you will see that has been verified by Microsoft, when you authenticate for products: Why This is Important to Your Organization In addition to your own peace of mind that the apps you are using have been verified by Microsoft, there are benefits for your organization to using verified products. Publisher Verification gives IT administrators increased transparency into which apps being used by their organization are verified and unverified, and they can now configure consent policies based on verification status.  For example, admins can allow end users to consent to applications that have been publisher verified and require admin consent to apps that have not been publisher verified. To Learn More To learn more about the program, attend one of these Build sessions, entitled “Creating Trustworthy Applications with Microsoft Identity.”: (5/19 8:15PM PST) (5/20 9:00AM PST) (5/21 2:15AM PST)
May 2020 | Team Selected Microsoft Content Services Partner is proud to have been named a member of the Microsoft Content Services Partner Program. The Microsoft Content Services Partner Program is designed to help organizations get the capabilities and control they need in their everyday work, with an end-to-end content solution, through services delivered by select Microsoft partners. These partners assist organizations around the globe deploy the innovative Microsoft Content Services platform across Microsoft 365, SharePoint, and Microsoft Teams technologies. As a long-standing Gold Partner in the Microsoft Partner Network, is proud to achieve this prestigious milestone. helps organizations get the most from their Microsoft 365, SharePoint, and Teams investments by making it easy for knowledge workers to capture, classify, and find important emails and documents. Finding emails and documents quickly is particularly important to Microsoft customers during the current pandemic crisis, when multitudes of workers are toiling remotely from home and they need to be self-sufficient. “We’re excited to be named an Associate Member of the Microsoft Content Services Partner Program,” said Yaacov Cohen, CEO. “This recognition represents and Microsoft’s joint commitment to help customers transform the way they work by simplifying and expanding enterprise email and document management using Teams and SharePoint, so organizations can meet their business directives.  Ultimately, we make it easy for users to focus on work by finding important information fast, which is important now more than ever, when people are increasingly working remotely.”
May 2020 | Team
Four Things You Need to Know About 8.1
New Release Improves Remote Working with Microsoft Teams If you missed this week’s webinar, then this post is for you. During the webinar, VP Customer Success, Ron Johnsen, demonstrated new capabilities that make it even easier for remote workers to get work done using Microsoft Teams. The new release renews the way of making work with Microsoft 365 easy for business workers, so they can focus on work rather than on figuring out how to use tools.  Here are four key new capabilities and enhancements baked into release 8.1. When you drag and drop emails and attachments from Outlook to a Teams channel, the emails and attachments are stored in that channel’s Files location. When you drag and drop an email and attachments to a Teams channel, you are prompted to post a message to the Teams conversation announcing the addition of content to the channel. You are also prompted to add a personal message for the post in the Teams conversation. Feel free to add @ mentions and @ locations, so colleagues are immediately aware of the new content. The onboarding process for Teams in has revamped. Release 8.1 implements the Global Office 365 admin consent process before installing It has never been easier to set up and running quickly with Teams for all your workers. New search capabilities. now enables you to search within a folder, in a document set, or within a Teams channel. You can view this week’s webinar here.
May 2020 | Team
New Release 8.1 Improves Remote Working with Microsoft Teams SmartAssistant release 8.1 is now available! And just in time too. We know that many of you are working remotely at home during these difficult times. That means coordinating with colleagues and finding information is more challenging than when working in the office. And Microsoft Teams is proving to be an important tool to help remote workers. Official numbers show the number of daily active users of Teams has increased from 13M in July 2019 to 44M in March 2020. That is an unprecedented growth of over 300% in nine months. Even the normally conservative US Department of Defense has rolled out Teams temporarily to 4 million users for non-secure collaboration, including the addition of 250,000 accounts in a single day! And as you become increasingly dependent on Teams, you need now more than ever. When working remotely, you don’t have local IT or help resources to reach out to when you get stuck. Since you are left to your own devices to get work done, using your Microsoft 365 productivity tools has to be as simple as possible. This is precisely where shines. helps you bridge communications with the outside world using Outlook email, and internal collaboration with colleagues using Microsoft Teams conversations. With you can drag and drop emails and attachments from Outlook directly into a Teams channel and then seamlessly continue the conversation in Teams. The email and attachments are captured and classified using metadata so you can easily find information later. Captured emails are stored in the Teams channel Files location. The emails and documents remain connected and classified using uniform and coherent metadata so you will be able to see the big picture today… and later on, when you need the information to reply to clients or partners, for audits, or for information governance directives. Release 8.1 renews the approach of making the work with Microsoft 365 easy for business workers, so they can focus on work rather than on figuring out how to use tools. SmartAssistant 8.1 offers the following new capabilities and enhancements. Improved Outlook-Teams integration: With release 8.1, when you drag and drop emails and attachments from Outlook to a Teams channel, the emails and attachments are stored in the Teams channel Files location. maintains the link between the email and the attachments, while it preserves the SharePoint metadata for the email as well. It has never been easier to collaborate with colleagues by sharing an email (and attachments) in a Teams conversation. When you drag and drop an email (and attachments) to a Teams channel, you can add a personal message to accompany the email within the Teams conversation. Feel free to add @ mentions and locations to provide maximum context so that remote workers can immediately pick up where you left off. The onboarding process for Teams in has never been easier. Release 8.1 streamlines the Teams admin consent process, so you can get up and running quickly for all your workers. Search Working remotely introduces challenges for finding information fast, so continues to invest in enhancing its search capabilities. Today’s release adds a new search scope to help you search within a folder, in a document set, or within a Teams channel. Upcoming releases will continue to add advanced search capabilities. Infrastructure Improvements continues to invest in improving app performance. For example, an enhancement was added to address the "503 Server is busy" errors some European customers experienced due to stressed network resources brought on the increase in remote workers. You can read more about this enhancement here. Get Started A complete list of new features and bug fixes introduced in SmartAssistant release 8.1 can be found here. If you are an existing customer, you can download the new 8.1 release here.
April 2020 | Team
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