Announcing harmon.ie Office App 8.0
Microsoft Office Web Apps are gaining in popularity because they fulfill important market needs. According to Microsoft, Office Web apps are intended to provide basic application capabilities. For more advanced features, you are directed to use the desktop versions of the software. While not full featured, for some applications, the Web App is the right tool for the job. Several examples include organizations that have adopted a ‘zero install’ approach for desktop computers, organizations in which workers don’t have a dedicated desktop computer, and organizations that need mobile access to documents. Zero Installs It’s no secret that many organizations are moving their IT infrastructure to the cloud. But some organizations are also reducing or eliminating client software running on their employee’s machines. The ability to reduce client software lowers the cost and complexity of desktop management. Kiosk Users In many organizations, workers don’t have a dedicated desktop computer. For example, in retail and manufacturing organizations, many workers access digital resources via shared ‘kiosk’ computers. For these organizations, Web Apps are a practical solution; employees can then access emails, documents, and application data they need to do their job from shared computers. Mobile Users Many mobile users need access to documents on the go. Microsoft provides mobiles apps to access primarily stored in OneDrive. However, sometimes mobile users need to upload important emails directly to their centralized storage in SharePoint, and that is not possible ‘out of the box’ with the Outlook Web App. Announcing harmon.ie App 8.0 harmon.ie understands the needs of these organizations and has created a harmon.ie web app that runs as a sidebar in the Outlook Web App, in Office Web Apps like Word, Excel, and PowerPoint, as well as in Outlook on the desktop. Today, harmon.ie is announcing its latest version of harmon.ie App for Outlook. The new release provides a new contextual footer that shows the currently selected email message and allows you to save the email and its attachments to SharePoint. From today, the new harmon.ie app can also be pinned to the page, making it persistent in the Outlook window. These new features join other exciting features recently added to harmon.ie app including the ability to assign Retention Labels when uploading emails to SharePoint, the ability to quickly find recent files you worked with in Office 365, and of course, the ability to save email and attachments to Microsoft Teams file locations (in addition to SharePoint). There is now a free version of the harmon.ie App that you can download from the Microsoft AppSource. You can learn more about the harmon.ie App and its capabilities, in the product documentation.
February 2020 | harmon.ie Team
The Secret to Attaining Mainstream Adoption of Microsoft Teams
In an earlier post, we looked at the current state of Microsoft Teams adoption and noted that today’s usage is primarily limited to early adopters. We then described the 3 main obstacles to achieving mainstream adoption, namely, changing people’s behavior, trying to reconcile disconnected conversations split between email and Teams, and not being able to find information when number of Teams channels (inevitably) proliferates. Overcoming Teams Adoption Obstacles There are two keys to overcoming hurdles to Teams adoption and gaining acceptance among mainstream business workers; they are: Reduce the amount of change needed to use Teams – behavioral psychologists have definitely shown how introducing nudges that make it easy for people to do the right thing, will increase desired behavior. In the case of Teams, people already spend their days in Outlook. Enabling users to initiate Teams conversations directly from Outlook goes a long way to getting people to use Teams. Trying to entice or coerce users to use Teams generally doesn’t work with mainstream users; these folks are generally happy with the tools they already use (i.e. Outlook). Start with High-value Business Cases – when it’s clear to business users what they stand to gain from using Teams, they will be more likely to invest the effort to engage. Providing them with Teams-based workflows for high-value business cases will bring them around. For example, if you can show how Teams helps account managers work with clients faster and with fewer errors, you will get their interest. The same goes for other common business workflows, like those used in case management, customer support, and project management. harmon.ie Drives Mainstream Teams Adoption harmon.ie drives Teams adoption to mainstream users by offering the following capabilities: harmon.ie makes it extremely simple to initiate and join Teams conversations directly from Outlook. Users simply drag and drop emails and attachments from their Inbox directly to Teams channels in the harmon.ie sidebar, without leaving the Outlook window. Users are even prompted to add required metadata so information can be found later. harmon.ie makes it easy to search and filter emails and documents stored in Teams so that information can be found quickly. ·harmon.ie makes it easy to implement typical business workflows for common, high-value use cases like account management, case management, and project management. To see how this works in practice, view the recorded webinar Teams Adoption with harmon.ie.
January 2020 | harmon.ie Team
The 3 Obstacles to Mainstream Adoption of Microsoft Teams
In our last post, we looked at the state of adoption for Microsoft Teams, concluding that despite the hype, Teams usage is clearly in its early stages, being used mostly by innovators and early adopters. Early adopters are risk takers who seek out new technology to solve problems. By contrast, mainstream users (who make up 75% of the market) are risk averse; these folks are reluctant to change familiar habits, even if they perceive new methods to be better than their existing ones. These folks resist the introduction of new tools and technology because they perceive that what they are doing works just fine. So, rather than trying to coerce mainstream users into using Teams, it is important to understand their challenges, and to meet these challenges head on. This is the most effective way to attain adoption levels that will deliver the benefits available via Microsoft Teams. Mainstream User Challenges There are three primary obstacles to inducing mainstream users to adopt Microsoft Teams; they are: Changing Behavior is tough - “if it ain’t broke, don’t fix it” is the motto of the typical mainstream user. These people don’t see the advantages afforded by new tools like Microsoft Teams, so they resist them at all cost. They don’t want to waste time learning new tools, they’ve got ‘real work to do.’ Extolling the benefits of the enhanced teamwork afforded by Teams will simply fall on deaf ears. Email – mainstream users love email. Even if you could convince these folks to try Teams, they don’t understand when to use Teams and when to continue to use email. So, they will likely try Teams internally, while continuing to use mail to communicate with outside parties. The situation creates disconnected conversations that are difficult to piece together. Part of a business discussion might be contained in an email, while other parts might be in a Teams conversation. As a result, important information falls in the cracks between email and Teams. Getting work done becomes more difficult, not simpler. Until you find a way to reconcile parallel email and Teams conversations, mainstream users will resist moving to Teams. Too Many Channels – Even if you can get mainstream users to try Teams, they will soon find that there are too many channels to find what they need. It’s like a bad cable TV nightmare; you wake up one day and find you have hundreds of channels and most of them are useless. The result? Mainstream users revert to what they know best… email. How do you overcome these obstacles? Bringing Teams to Mainstream Workers Attend the harmon.ie webinar Teams Adoption and harmon.ie to learn two key strategies for overcoming obstacles to mainstream user adoption of Microsoft Teams. Register now to attend.
January 2020 | harmon.ie Team