harmon.ie, the leader in user experience solutions for Microsoft 365 enterprises, today announced the launch of SmartAssistant™, the world’s first product to link an organization’s internal staff conversations and external communications in Office 365, by intelligently connecting emails, documents, and Microsoft Teams conversations.
Teams is the fastest growing business app in Microsoft history. A recent survey commissioned by harmon.ie found that out of almost 400 respondents, more than 50% use Microsoft Teams more than half of their workday, and only 7% do not use Teams at all. Teams is used mainly for internal office communication, while email is used for both internal and external communication with customers, vendors, and other contacts. The gap between internal and external communication in the enterprise leads to information being scattered across multiple Microsoft apps, which can quickly become a nightmare of disconnected conversations. An urgent customer request for assistance received via email that is discussed via an internal Teams conversation, can quickly become a problem when the case needs to be referenced later, or the complete data must be produced for governance or compliance purposes.
“Users are only human, and people tend to follow the path of least resistance, so the best way to get them to do the right thing is by making it the easy thing. Our new SmartAssistant™ does exactly that,” said Yaacov Cohen, CEO and Co-Founder of harmon.ie. “Knowledge workers are busy, and it’s not practical to manually sync conversations between Teams and email, so discussions quickly become disconnected and people can’t find the information they need to do their jobs. Usage of Teams is quickly becoming universal in the enterprise, so we’re proud to offer the first solution to connect Teams conversations with Office 365 email, attachments, and documents, keeping efficient, productive communication easy and intuitive for knowledge workers. This is a big step toward harmon.ie’s vision of exploiting machine learning to augment employee decision making around information stewardship, and toward the future of digital assistants in the workplace.”
SmartAssistant™ includes the following new features to connect email and Teams conversations:
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harmon.ie makes user experience tools for the digital workspace, built to deliver information in an intelligent way and unlock the full power of Microsoft Teams and Office 365. Its flagship solution breaks down data silos from Office 365 apps by grouping information using Descriptive Labels. Supported by cognitive science and powered by machine learning, harmon.ie’s SmartAssistant helps organizations bring together all their information and improve productivity. The company is a Microsoft Partner and App of the Year Finalist.
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