harmon.ie, the leading developer of integrated Microsoft 365 user experience products for remote workers, today announced business results for 2020. In addition to a banner year in sales, harmon.ie achieved an impressive set of corporate accomplishments. Despite obvious challenges brought on by the COVID-19 pandemic, harmon.ie signed an impressive set of new enterprise customers, including Camden Properties, the Israel Ministry of Defense, Environment Protection Authority Victoria (Australia), as well as a series of UK public sector agencies, such as the Financial Conduct Authority, the Office for National Statistics, with an expanded deployment at the Department for Business, Energy & Industrial Strategy. In addition to impressive sales, harmon.ie preserved a customer retention rate of over 90% for the third year in a row, demonstrating harmon.ie’s importance in helping organizations thrive in today’s complex work environment.
As part of a universal move to ‘at home’ work with the advent of COVID-19 lockdowns, 2020 saw an explosion in Microsoft Teams usage for virtual meetings; usage that enabled remote workers to remain productive and safe while ‘sheltering in place.’ This shift in work patterns represented a revolution that created new challenges for workers who struggled to find information and get help while isolated from colleagues. “With the onset of the pandemic early in the year, it was clear that 2020 would be markedly different than other years,” said Yaacov Cohen, founder and CEO of harmon.ie. “Because harmon.ie products make it easy for information workers to collaborate using SharePoint, Teams, OneDrive, and Outlook, harmon.ie was uniquely positioned to help ‘at home’ information workers be productive with the Microsoft 365 tools at their disposal. As such, the company experienced a renaissance with the emergence of a new type of remote worker who needs to be productive with email, SharePoint, Teams, and OneDrive while isolated from colleagues.”
With 115 million workers using Microsoft Teams for the first time in 2020, harmon.ie launched Email TeamMate™, a new Teams app designed to help remote workers get work done by seamlessly connecting Teams with Outlook. With Email TeamMate, ‘at home’ workers can now ask for help with email-based customer requests, directly in Teams conversations.
In 2020, harmon.ie expanded its long-standing partnership with Microsoft. Already a Gold Developer Partner, in 2020 harmon.ie was selected as a Charter Member of the prestigious Microsoft 365 Content Services Partner Program, working together with Microsoft to help accelerate customer success with Microsoft 365 Content Services, powered by Microsoft 365, Project Cortex, SharePoint, and SharePoint Syntex. The program is geared to support partners delivering solutions that make the transformation of content management practical and attainable.
“As we start 2021, harmon.ie will continue to support our customers and partners on their journey to the Post-Pandemic Digital Workplace,” says Cohen. “During 2021, harmon.ie will be releasing exciting new products to help workers working from home or satellite offices be even more productive with Microsoft 365.”
To try Email TeamMate for free, click here.
For an enterprise trial of harmon.ie for Outlook, click here.
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harmon.ie user experience products make it easy for knowledge workers to be productive and self-sufficient when using Microsoft 365. That’s why millions of workers count on harmon.ie's SharePoint and Office 365-based user experience products for email and records management, collaboration, knowledge retention, and SharePoint and Teams adoption. harmon.ie is a Microsoft Gold Partner and a Charter member of the Microsoft Content Services Partner program.
harmon.ie Marketing Manager