harmon.ie Helps RSPB Soar Above Information Management

Since being founded in 1889, the Royal Society for the Protection of Birds (RSPB) has witnessed a growing threat to wildlife and aimed to combat that threat by growing themselves. Now the largest nature conservation charity in the United Kingdom, RSPB continually strives to improve work both internally and with external organizations to give nature the home it deserves.

To forge strong relationships inside and outside the workplace, the secure and timely management of information as it flows through the organization is paramount. By using harmon.ie for Outlook, RSPB has improved the document management capabilities of SharePoint to maximize information management across the business.

Email is still the leading tool for communication across the enterprise. But when dealing with information in the form of file attachments, it can get confusing trying to follow the volume of emails that come in every day. Jenny Sinclair, Lead Information Manager at RSPB, often works in close conjunction with the IT department to make sure information management is handled efficiently.

“As a lead information manager in the Knowledge and Information Services team, I’m tasked with producing policies, guidelines, and instructions on how we should work better with information. Because we’re conservationists, we deal with numerous contracts that contain personal information. We’re commonly dealing with supplier contracts, business administration documents, land management documents, legal documents…that kind of thing. And I obviously can’t keep track of such a range of document types without understanding the IT behind it. That’s how I cross over into the IT department: helping people understand how they can use tools to better their information management.”

Acting as the bridge to carry information from email to SharePoint, harmon.ie creates a single window for both Outlook and SharePoint. This has allowed RSPB to improve their information management company-wide.

When it comes to information stored in email, however, and getting it into a company intranet, SharePoint and Microsof Outlook are disconnected. Information from email has one way of being transferred to SharePoint — through manually copying down information or manually pasting attachments in the correct file destination. The harmon.ie Outlook sidebar changes that. Creating a seamless transition of information between email and SharePoint (using links, not attachments), it has been one of the driving forces behind RSPB’s change in information management practices and culture:

“Using harmon.ie is helping us better manage our information, especially the really important stuf. The documents we need to keep, like our records and any corporate information, are easier to access and more secure.”

At the heart of that change has been the switch from document attachments to links. The traditional way RSPB had been sharing information from email was convoluted: a proliferation of attachments were flying around the organization. So, if someone sent around a document for feedback via an attachment, every response would come back as a separate document with individual changes.

By using links with harmon.ie, that feedback is accumulated in a single location within SharePoint. This is a gamechanger for RSPB—helping get workers out of their email and instead sharing and collaborating on documents together. harmon.ie has enabled RSPB to capture corporate information in a more streamlined and holistic manner, and has encouraged the best practice of information management in the process.