Bosch Manages Emails and Documents with harmon.ie and SharePoint

Like all organizations, Bosch relies heavily on email to conduct its global business. In fact, 9-10 million business emails are exchanged across the company on a daily basis. And like many companies, at Bosch business records and other important information are frequently exchanged via email. Emails related to company activities in sales, purchasing, accounting, engineering, quality assurance, and human resources are just a few examples of critical email uses.

With so much riding on business-critical emails, personal mailboxes in Exchange and Outlook are not suitable repositories for storing such information. Daniel Stuch, Bosch Senior Project Leader Application Development and Rollout explains why; “co-workers and colleagues do not have access to others’ personal mailboxes. So, if it comes to e-discovery or an associate leaves the company, we simply don't have any access to critical business information.”

harmon.ie was selected for the following key reasons:

• Records management - Foremost, harmon.ie fulfilled the business requirements of storing emails in SharePoint.
• User experience - Dragging and dropping emails to SharePoint from the convenience of Outlook is very quick and simple with harmon.ie. “When you receive a business record by email you need to drop it into the right SharePoint site, and this is such a hassle if you have two independent applications. The integration of SharePoint sites into Outlook, the number one place where everybody wakes up in the morning and starts their day in, that's one of the harmon.ie benefits.”
• Productivity - With harmon.ie, “people can access their content on SharePoint sites, work with them, open them, even make anything from a new version to new revision set, and that allows people to stay in their known environment [Outlook], without having to switch applications.”
• Sustainable, long-term relationship - Bosch was impressed with the harmon.ie approach to business. “harmon.ie was looking for a vendor-customer partnership and not just sales, and that fit very well with our corporate values.”

The combined SharePoint/harmon.ie solution helps Bosch manage its millions of daily emails, including those business records that need to be accessed by colleagues. The emails are also readily available for future audits and e-discovery. The ability to easily locate important emails is an important element of Bosch’s information governance and compliance program.

By making it easy to use, harmon.ie has increased the adoption rate of SharePoint. “harmon.ie makes SharePoint more accessible for people, and with improved adoption rate and increased use of SharePoint, we also have attained those benefits that we wanted from SharePoint in the first place”, says Stuch.

A side benefit of the SharePoint solution is that Bosch sees a reduction in documents sent as email attachments. This not only decreases data volume, it also prevents document versioning chaos. “Less data is sent by attachments - version 1, version 2, version final, final-final, etc. Now people are sending links and they always have the latest version.”

harmon.ie has also proved to have an economic value – “we found that although the financial gain was not the primary reason to purchase harmon.ie, you simply save up to 70% of the steps, or gain 70% of productivity when you drag and drop emails.”

harmon.ie adoption is easy, says Stuch. “We have web-based training including an interactive one with video screenshots. But even that is not usually necessary. When we push harmon.ie out to people and tell them to use it, they find it's quite intuitive. People don’t need to learn how to use harmon.ie, they just use it. If they have questions about details, then they can find information in the appropriate channels or get in touch with a support team, the community, or even the help desk.”