With the onset of the COVID-19 pandemic early in the year, it was clear that 2020 would be markedly different than other years. But, like everyone else, we didn’t know what to expect.
The first thing to happen was a universal move to ‘at home’ work with the advent of COVID-19 lockdowns. Sheltering in place, information workers turned to Microsoft Teams in record numbers to connect to remote colleagues using virtual meetings. While keeping people connected, the shift to Teams introduced an unexpected consequence for workers who struggled to find information and get help while isolated from colleagues.
Because harmon.ie's products make it easy for information workers to collaborate using SharePoint, Teams, OneDrive, and Outlook, harmon.ie was uniquely positioned to help ‘at home’ information workers be productive with the Microsoft 365 tools at their disposal. As such, the company experienced a renaissance with the emergence of a new type of remote worker who needs to be productive with email, SharePoint, Teams, and OneDrive while isolated from colleagues.
The results speak for themselves… harmon.ie realized an impressive set of corporate achievements during the year:
In addition to having a banner year in sales, harmon.ie preserved a customer retention rate of over 90% for the third year in a row, and signed an impressive set of new enterprise customers, including Camden Properties, the Israel Ministry of Defense, Environment Protection Authority Victoria (Australia), as well as a series of UK public sector agencies, such as the Financial Conduct Authority, the Office for National Statistics, with an expanded deployment at the Department for Business, Energy & Industrial Strategy.
In 2020, harmon.ie launched Email TeamMate™, a new Teams app designed to help remote workers get work done by seamlessly connecting Teams with Outlook. With Email TeamMate, ‘at home’ workers can now ask for help with email-based customer requests, directly in Teams conversations.
During the year, harmon.ie expanded its long-standing partnership with Microsoft. Already a Gold Developer Partner, in 2020 harmon.ie was selected as a Charter Member of the prestigious Microsoft 365 Content Services Partner Program, working together with Microsoft to help accelerate customer success with Microsoft 365 Content Services, powered by Microsoft 365, Project Cortex, SharePoint, and SharePoint Syntex. The program is geared to support partners delivering solutions that make the transformation of content management practical and attainable.
“As we start 2021, harmon.ie will continue to support our customers and partners on their journey to the Post-Pandemic Digital Workplace,” says Yaacov Cohen, harmon.ie co-founder and CEO. “During 2021, harmon.ie will be releasing exciting new products to help workers working from home or satellite offices be even more productive with Microsoft 365.”