Troubleshooting | New harmon.ie
I can’t find New harmon.ie in Outlook for Windows. What can I do?
- Make sure that New harmon.ie was added to your environment: Open the New harmon.ie page in the Microsoft Marketplace, and click Get it now. You’ll have to grant harmon.ie consent to access Microsoft 365 on your behalf (contact your administrator if you need help).
- Select a message in Outlook. Click the Apps icon in the main ribbon or inside the email message ribbon and then search for and select New harmon.ie from the list.
- It’s recommended to pin the sidebar, so it’s always available to you.
For more information, read Get started with New harmon.ie.
I can’t sign in to New harmon.ie. What can I do?
New harmon.ie requires consent to connect users to their Microsoft 365 locations. Read about Understanding harmon.ie App Consent and Required Permissions.
Some companies require that a Microsoft 365 admin approves consent for Outlook Web add-ins, and other companies allow users to grant consent for themselves.
If you fail to grant consent to New harmon.ie, ask your Microsoft 365 admin to click the consent link.
What to do if harmon.ie fails to save an email to Microsoft 365?
Make sure you are logged into Outlook with the same account as the account you’re using to connect New harmon.ie to Microsoft 365. If this is not the reason for the failure, please contact harmon.ie support.
Why can't I drag and drop multiple emails in New harmon.ie?
Drag and drop in some Outlook versions doesn’t work when trying to save multiple emails.
As a workaround, select the emails you want to save and click the Save selected email action.
See Save emails and attachments to SharePoint, Teams, and OneDrive for further details.
I turned on email automation but nothing was saved. What can I do?
Check how your rules run:
- In the Outlook add-in: rules run when you click Run now in the Automation Dashboard, and New harmon.ie must stay open while it runs.
- With the harmon.ie Desktop app: rules run on a schedule in the background, even when Outlook is closed. Check that the Desktop app is installed and signed in.
Email automation is in beta, and an admin must turn it on for your organization first. If rules still save nothing, contact support@harmon.ie.
Why can't I add a 2nd business account in New harmon.ie?
Multi-tenant support is currently not supported in New harmon.ie, only in harmon.ie Classic.
Why are harmon.ie's compose-mode actions missing in Mac?
On macOS, when composing a message directly in Outlook’s main window, harmon.ie cannot detect the compose mode, so the options “Add as attachment” and “Add as link” are not available.
As a workaround, we recommend opening the message in a separate window, where these actions are supported and will appear.
How do I contact support?
To contact harmon.ie support, send an email to support@harmon.ie. This automatically logs an incident report into our system, which is promptly handled by our dedicated support team.
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