Drag and drop important client request emails into a Teams conversation to create a shared task. Eliminate the inevitable chaos that ensues with emails sent to shared mailboxes, like ‘info@,’ ‘sales@,’ or ‘support@.’
Once a task is created, team members can weigh in - ask questions, offer advice, and even transfer task ownership to another person on the team. When everyone participates in the discussion, clients get better answers, faster. All from the place where your team collaboration already happens... Microsoft Teams.
With Accord's unique 'Task Board,' managers and team members see the current status of open client requests, providing unmatched transparency and accountability. The Task Board spotlights impending and overdue tasks, helping the team take action to meet client SLAs.
When client requests become team tasks, everyone is on the same page. Task status and ownership are clear to everyone on the team, preventing important client requests from falling between the cracks.
By retaining accurate records of service request handling, you can be assured service-level agreement (SLA) commitments are met and compliance requirements are fulfilled. Task completion analytics provide critical input for your continuous performance improvement (CPI) programs.
Leveraging the 'power of the team,' client requests are closed faster and with greater accuracy.
