A new independent survey, “The Office 365 app usage report 2018,” found that despite hype around new collaboration tools, Outlook remains the most used application among enterprise workers across all age groups, job functions and industries. The survey, which queried 1022 business professionals worldwide regarding their use of Office 365, found that respondents are five-times more likely to use Outlook as their go-to app, compared to other Office apps, such as SharePoint and OneDrive. A majority of respondents indicated using Outlook 10 or more times daily.
As new collaboration tools in the Office 365 suite of applications, such as Teams, Yammer and other office applications, such as Slack, Dropbox and Box start to root themselves in enterprise organizations, information workers are still gravitating towards office mainstays, like email. And while most organizations are already using Office 365 as their main productivity hub, a majority of survey respondents indicated that they plan to not only continue, but deepen their investments in Office 365 in the future.
Despite the sunny outlook, 34 percent of respondents cited that they rarely or never get training on new Office 365 apps or updates, while 18 percent have no formal policy regarding updates or new apps. Additionally, there has been a significant rise in the use of Office 365 for email only in 2017, compared to those who have had it since 2014 and prior. This is not surprising, given that the return on investment of moving email to the cloud is uniquely profound. It’s also possible that lack of formal training paired with hesitancy in learning to use new tools and features, has hindered adoption of Office 365 offerings beyond email.
Commissioned by harmon.ie, the survey sheds light on how enterprise workers are really using all that Office 365 has to offer. Key findings include:
“It’s clear that Outlook remains the workhorse of the enterprise, but if organizations expect employees to start using new collaboration tools, they need to do a better job of effectively integrating them into their current workflows, rather than overwhelming them with new and complicated user interfaces,” said David Lavenda, vice president of product strategy, harmon.ie. “Instead of leaving employees to fend for themselves, IT leaders must start helping them extract the most value from their organization’s technology investments and find solutions that enable them to work easier and smarter.”
harmon.ie makes user experience tools for the digital workspace, built to deliver information the way the human brain works. The company is a pioneer in Topic Computing; its flagship harmon.ie Collage solution breaks down data siloes from business applications by grouping information by topics, thereby surfacing what’s most important to knowledge workers. harmon.ie provides a cohesive, people-first user experience supported by cognitive science and powered by machine learning to enhance employee productivity and help organizations overwhelmed with data. The company is a Microsoft Partner of the Year Finalist and an IBM global partner.
fama PR for harmon.ie