Customer Management Success Program™

Deployment and provisioning

Outlook and Notes

harmon.ie Email can be centrally and remotely installed to all users.

It is also possible to centrally provision harmon.ie to all users, i.e., set initial SharePoint sites, favorite locations, and app settings.

The Customization Generator tool simplifies changing the harmon.ie installation files to include initial provisioning settings for all users, as well as re-branding harmon.ie with your own company's name and logo.

Using this tool makes it easy for your users to start working with harmon.ie, with no need for initial configuration.

Mobile Apps

The harmon.ie Mobile deployment process consists of the following three steps:

1. Deploy the harmon.ie Enterprise server component.

2. (Optional) As with harmon.ie Email, you can centrally provision the app to all users.

3. Instruct all the users to download harmon.ie Enterprise from Apple’s App Store / Google Play Store, freely, and help them to activate the app.

Workflow for deploying and installing harmon.ie for Mobile guides you through the steps of this process.

Support

As a harmon.ie customer, you are entitled to use our professional and responsive support service.

To obtain support, you will need to sign up, or email us for a password, then you can submit a support request; you can also receive updates regarding any open support cases.

Product updates

harmon.ie periodically releases new versions with new features and bug fixes; as a harmon.ie enterprise customer you may be invited to free events to learn about the newest version. We also suggest that you subscribe to our blog to be updated whenever a new release is issued.
You can download product packages, as well as licenses and other tools from your download area. You will need to sign up to access the download area.

Resources

For administrators

A collection of knowledge base articles explains how to administer, configure, and troubleshoot harmon.ie.

For end users

harmon.ie includes a vast and detailed set of documentation, explaining how to use each product feature; there are also Getting-Started guides and training videos available.

Visit the Support page for more information.