harmon.ie Solution for:Social Enterprise

Businesses today understand the power of getting employees to work together efficiently

That’s why ‘social business’ is a market mega-trend. Companies are investing heavily in social and collaboration tools.
According to a recent Forrester Research study, companies are investing in an average of five social business/collaboration tools.

It is well known that changing user behavior is the most difficult part of an IT-related project

As companies roll out these tools, they are finding it harder than expected to reap the expected benefits. Research shows that adoption rates of social/collaboration tools is quite low; in fact, a recent CapGemini/MIT study found that primary obstacles to the adoption of social/collaboration tools are people-related.

Even if you have the best tools, you won’t see benefits if you can’t get people to use them

Companies most often roll out a set of disparate tools, one for unified communication, a different one for email, a third for document management, and fourth for social networking.

Context switching is known to create user stress and lower adoption rates even further

Since social tools are not integrated, users must toggle between multiple windows and applications, switching contexts each time, to complete simple business tasks. Context switching is known to create user stress and lower adoption rates even further.

Yammer

The introduction of Yammer into Office 365 has forever changed the way people will interact at work. Yammer now allows Office 365 users to interact with colleagues through social interactions and micro-blogging.

Yammer makes it easy to update associates or to reach out to colleagues with questions or comments. But you still have to go to another interface to use Yammer. With harmon.ie, Yammer social interactions and micro-blogging occur directly in user’s email window, on the desktop and in the cloud.

SharePoint and the Social Business

New social capabilities in SharePoint 2010 and 2013 enhance the social business experience of office workers.

These powerful features help workers find relevant content within the organization in order to make better use of existing resources and expertise.

But getting people to use these features is a ‘chicken and egg’ problem. For example, if users don’t rate documents, then searching for popular documents is not going to produce useful results.

harmon.ie delivers on SharePoint social potential

harmon.ie promotes the adoption of Yammer as well as SharePoint social features by making them easily accessible in the email window where typical business users spend their day. Specifically, harmon.ie creates ‘social documents’ by allowing people to rate, tag, and post notes directly within the context of the document itself. They can also update colleagues or micro-blog using Yammer directly from the email window. Furthermore, workers can then track document editing progress by receiving real-time document and social updates. harmon.ie also suggests colleagues based on all communication patterns, email, instant messaging, video conferencing, and document co-authoring partners.