Skip to main content

Troubleshooting

Troubleshooting

Event logs

For advanced diagnostics of application errors, it is often helpful to inspect the event logs. The location of these logs depends on your operating system:

  • Microsoft Windows 7 and Microsoft Windows Vista: C:\Users\<user name>\AppData\Local\Mainsoft\Harmony
  • Microsoft Windows XP: C:\Documents and Settings\<user name>\Local Settings\Application Data\Mainsoft\Harmony
Under this location you will find the log file:
  • Harmonie.log: includes events from the harmon.ie add-in.

Additional information

If you can't find the solution to your problem in the online help, you can search the Frequently Asked Questions or post a question in the harmon.ie community forums, where the harmon.ie team will be happy to answer your questions.