Troubleshooting

Event logs

For advanced diagnostics of application errors, it is often helpful to inspect the event logs. The location of these logs depends on your operating system :

• Microsoft Windows 7 and Microsoft Windows Vista: %LOCALAPPDATA%\Mainsoft\Harmony
• Microsoft Windows XP: %USERPROFILE%\Local Settings\Application Data\Mainsoft\Harmony

• Harmonie.log: includes events from the harmon.ie add-in.
• .metadata\.log: includes events from the SharePoint server.

Version

To find out which version of harmon.ie you are running, open the sidebar menu and select the About option. An About box opens with the version number of harmon.ie.

Connectivity

These instructions show you how to test the connection with your SharePoint site and report connectivity issues to harmon.ie support, if necessary.

Click the arrow in the lower right corner of the harmon.ie ribbon group, or select Options from the harmon.ie sidebar menu, and select the SharePoint category. In the Sites category, click Edit or Add, and then Test Connection. If a connection cannot be established, you may submit a problem report by clicking the Send Report button in the Failed to Connect message box.

Additional information

For topics related to SharePoint configurations, please see the knowledge base article SharePoint configuration requirements for harmon.ie.

If you cannot find the solution to your problem in the online help, you can search the Frequently Asked Questions or post a question in the harmon.ie community forums, where the harmon.ie team will be happy to answer your questions.