Troubleshooting
Event logs
For advanced diagnostics of application errors, it is often helpful to inspect the event logs. The location of these logs depends on your operating system and which package of harmon.ie you use:
The plug-in sidebar version of harmon.ie logs all application events inside Lotus Notes’ trace logs. These can be accessed from the Lotus Notes menu: Help > Support > View Log and Help > Support > View Trace.
The standalone sidebar version of harmon.ie logs all application events. To open the log file:
- From the application menu, select Help > About harmon.ie.
- Click the Configuration Details button in the About dialog.
- Click the View Error Log button in the Configuration Details dialog.
Note: The level of trace messages can be set in the file C:\Program Files\IBM\Lotus\Notes\framework\rcp\eclipse\plugins\com.ibm.rcp.base_6.1.2.200802132253\rcpinstall.properties. The version number appended to the com.ibm.rcp.base_ folder varies depending on your Lotus Notes version. By editing the line .level=SEVERE, an appropriate trace level can be configured. .SEVERE indicates the lowest level of events that are recorded in the log. Valid values are FINE, INFO, WARNING, and SEVERE.
Version
To find out which version of harmon.ie you are running, open the sidebar menu and select the About option. For the standalone edition of the application, select Help > About harmon.ie from the application menu. An About box opens with the version number of harmon.ie.
Connectivity
These instructions show you how to test the connection with your SharePoint site and report connectivity issues to harmon.ie support, if necessary.
Open File > Preferences, and select harmon.ie. In the SharePoint Sites category, click Edit or Add, and then Test Connection. If a connection cannot be established, you may submit a problem report by clicking the Send Report button in the Failed to Connect message box.Additional information
For topics related to SharePoint configurations, please see the knowledge base article SharePoint configuration requirements for harmon.ie.
If you cannot find the solution to your problem in the online help, you can search the Frequently Asked Questions or post a question in the harmon.ie community forums, where the harmon.ie team will be happy to answer your questions.
For advanced topics related to Domino administration, please see the Administration Guide.
For more troubleshooting information, search the product knowledge base site, or contact support@harmon.ie.
