3 replies [Last post]
Waldo
Offline
Joined: 01/14/2011
search not working

Hello support,

we have running harmon.ie for sharepoint on 100 computers. 99 of them aren't facing any problem, but one is having trouble with the search option.

This person can drag and drop mails, fill in properties, .... but when he performs a search, the result is blank. When he performs the search directly in sharepoint, he gets the results he needs.

Any idea what could cause this issue?

Kind regards,
Waldo

jeanb
Offline
Joined: 04/26/2010
serach not working

It is indeed strange the search does not work on a specific machine out of 100.
-Are you able to get a result on a working machine by logging under the same user (same credentials) with Harmon.ie?
-Could you please zip and attach your %appdata%\Mainsoft\Harmony directory? (it contains our logs)

Regards.

--- Jean

Waldo
Offline
Joined: 01/14/2011
search not working

hello support,

I'm not able to get any result when performing a search with this user's credentials on a working computer. When doing the search on his computer with other credentials it seems to be working fine. As stated before, when this person performs a search in sharepoint directly he gets the wanted result.

In attachment you will find the log files.

Hope you can solve this problem.

Thanks.
Kind regards,
Waldo

jeanb
Offline
Joined: 04/26/2010
Search issue
Looks like a security issue with this user credentials when using web services (we do call Sharepoint web services to seracj over sharepoint sites and document library). So let's try to check this out with a native .net application doing the same operations. Please extract the files inside this zip file inside a directory, open a cmd window, go to this directory then type: ./ConsoleApplication1.exe http://your_sharepoint_site_url user_name password "(filename like 'word.%’)" 0 ./ConsoleApplication1.exe http://your_sharepoint_site_url user_name password "(filename like 'word.%’)" 1 ./ConsoleApplication1.exe http://your_sharepoint_site_url user_name password "freetext(defaultproperties, 'word’)" 0 ./ConsoleApplication1.exe http://your_sharepoint_site_url user_name password "freetext(defaultproperties, 'word’)" 1 Would you please send me the output for each of the above command, where word is a word you know it is contained in a document inside your Sharepoint site, try also with word where it is part of the name of a document inside your Sharepoint site. I should hence get 8 results (please name them) ------ Jean